Customer Support

Job Description

Location:Bhandup west ,MumbaiDepartment: Sales / Customer Support Executive (BPO)Reports to: Sales ExecutiveJob Overview:We are seeking a dynamic and results-oriented Banking Telesales Representative to join our team. As a telesales professional, you will be responsible for reaching out to potential customers to promote and sell our banking products and services, including savings accounts, loans, insurance,oprations , collection and other financial products. This is a target-driven role requiring strong communication and sales skills to engage and persuade potential clients.Key Responsibilities:
• Sales and Lead Generation:
  • Call potential customers from a provided database or new leads to introduce and promote banking products.
  • Use a consultative sales approach to understand the customers needs and recommend suitable banking solutions.
  • Convert cold leads into loyal customers through effective product presentations and follow-ups.
  • Meet or exceed daily, weekly, and monthly sales targets set by management.
• Customer Relationship Management:
  • Provide exceptional customer service by addressing customer inquiries and offering product information.
  • Build and maintain relationships with customers through regular follow-up calls and personalized communication.
  • Handle customer objections, providing relevant solutions and building trust to drive sales.
• Product Knowledge:
  • Stay up-to-date on the banks products, services, policies, and promotions.
  • Educate customers about the benefits and features of various financial products, including loans, credit cards, insurance, savings accounts, and other services.
• Data Management:
  • Accurately record all customer interactions and sales activities in the CRM system.
  • Maintain a pipeline of prospects, tracking their progress and follow-up requirements.
• Compliance:
  • Adhere to banking regulations and policies, including data protection and privacy guidelines.
  • Follow ethical sales practices and ensure all customer interactions are compliant with industry standards and legal requirements.
Skills and Qualifications:. Fresher
• Experience:
  • Previous experience in telesales, telemarketing, or a customer service role, preferably within the banking or financial services industry.
  • Proven track record of meeting or exceeding sales targets.
• Communication Skills:
  • Excellent verbal communication skills with a confident and professional phone demeanor.
  • Strong listening skills and the ability to build rapport with customers quickly.
  • Ability to explain complex financial products in a clear and understandable manner.
• Customer-Centric:
  • Strong customer service orientation with a focus on meeting customer needs.
  • Ability to handle objections and resolve customer concerns effectively.
• Technical Skills:
  • Proficient in using CRM software, Microsoft Office, and other sales tools.
  • Comfortable navigating banking software and systems to process applications and track sales.
• Personal Attributes:
  • Highly motivated, self-driven, and target-focused.
  • Detail-oriented with strong organizational skills.
  • Ability to work independently and as part of a team.
  • Resilient and able to handle rejection while maintaining a positive attitude.
Education:
• High school diploma or equivalent required.
• A degree in Business, Finance, or a related field is a plus, but not required.
Working Conditions:
• Full-time position.
• Office-based
• Sallary - 12- 18 K
• Excellent English nd Hindi communication
Note: The responsibilities and qualifications listed above are not exhaustive and may be subject to change as per business needs.This job description is designed to give you an overview of the role of a Banking Telesales Representative. The specific duties and expectations may vary depending on the employer and the products or services being sold.4o mini

Keyskills :
banking salesbanking operationstelesalestelemarketing