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Customer Support Executive

1.00 to 3.00 Years   Mumbai City   18 Oct, 2023
Acme Services Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryPersonal Care / Beauty
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We are hiring for a leading Cosmetic BrandJob Title - Customer Support ExecutiveJob Location - Goregaon West, MumbaiExperience - 2 Years with strong communication skills*interested candidates share CV on hidden_email*JOB FUNCTIONS:-
    • 1 Resolve customer complaints and provide knowledgeable answers to customer queries
    • 2 Assist clients on offline and online orders, deal with orders in the back office and liaise with logistics
    • 3 Follow-up on orders and liaise with customers, buyers, etc
    • 4 Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
    • 5 Assist customers with after-sales service issues. Be a primary contact for customer inquiries about our products and brand.
    • 6 Able to communicate concisely our company policies to client. Maintain and update regular client correspondence
    • 7 Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels
    • 8 Co-ordinate with Vendors to get required procurements and marketing collaterals on given TAT
    • 9 Work with internal and external teams to ensure smooth and timely operations
    • 10 Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database
    • 11 Provide complete end-to-end resolution to customer issues
    *interested candidates share CV on hidden_email*

Keyskills :
communication skillsblended processenglish language

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