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Customer Support Executive Payment Gateway

1.00 to 4.00 Years   Mumbai City   10 Apr, 2025
Vibrantzz Management Services Hiring For international bpo
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.5 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Job Title:Customer Support ExecutiveLocation:[ Malad , Mumbai ]Job Type:Full-time | Rotational Shifts | Work from Office only | Night Shift ( Compulsory )We are hiring dynamic and customer-focused professionals to join our International BPO team for the process. The ideal candidate will be responsible for providing exceptional service and support to customers globally, ensuring quick resolution and a great customer experience.Responsibilities:
    • Handle inbound/outbound calls, chats, or emails (as applicable) from international customers regarding account issues, payments, disputes, and other related concerns.
    • Understand customer queries and provide accurate, valid, and complete information.
    • Resolve issues with empathy, professionalism, and adherence to company policies and quality standards.
    • Follow communication procedures, guidelines, and policies.
    • Meet daily, weekly, and monthly targets for quality, productivity, and customer satisfaction.
    • Escalate unresolved issues to higher support levels if necessary.
    Requirements:
    • Excellent communication skills in English (both verbal and written).
    • Prior experience in International BPO/Customer Support is preferred.
    • Flexibility to work in night shifts/rotational shifts.
    • Strong problem-solving skills and attention to detail.
    Educational Qualification:
    • Minimum: 12th Pass or Graduate.
    Salary & Benefits:
    • Attractive incentives and performance bonuses.
    • Night shift allowances (if applicable).
    • Medical and other benefits as per company policy.
    • Great work culture and career growth opportunities.
    Hiring Process:
    1. HR
    2. Communication Assessment
    3. Operations Round
    How to Apply:Interested candidates can share their resumes at [snehalrathod.vibrantzz@gmail.or call us at [ 93hidden_mobile0 ].

Keyskills :
non voicebpointernational call centercalling

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