Customer Support Representative-WFH

Job Description

• Handle customer queries through calls, chats, and emails for the Blinkit process.
• Ensure customer satisfaction by resolving issues efficiently and professionally.
• Manage order-related concerns like delivery delays, refunds, and replacements.
• Maintain accurate call logs and case updates while adhering to quality and productivity standards.
• Collaborate with internal teams to ensure smooth communication and issue resolution.
Eligibility Criteria:
• Excellent communication skills in English & Hindi (spoken and written).
• Education: Undergraduate / Graduate (any stream).
• Experience: Freshers and experienced candidates can apply.
• Must have a laptop/desktop with minimum 8GB RAM and Windows 10.
• Wi-Fi connection is mandatory.
• Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours 1 hour break).
• 6 days working, 1 rotational week off.
• On-the-job training provided (certification required post-training).
Interview Process:
1. HR Evaluation
2. L1 Operations Evaluation
3. L2 Operations Round
4. Ambition Test
5. Client Evaluation
Salary: 17,000 20,000 CTC per monthEmployment Type: Full-timeWork Mode: Permanent Work From Home (WFH)

Keyskills :
work from homecustomer careinboundchatcustomer serviceblendedcall centersemivoice