Customer Technical Project Manager

Job Description

Join us in creating the technology that helps the world act together We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work. The team youll be part of As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. What you will learn and contribute to
• Lead, Guide & Mentor teams w.r.t. deployment, Integration & troubleshooting activities related to Packet Core, IMS-VoLTE and Cloud networks.
• End to End Technical management of Project, Customer Technical Interface for specific project, Work with Project Manager for technical risk assessment in consultation with domain architects, verification of SoW particular to effort analysis.
• Interfaces with Cross BG project technical teams and key internal/external partners
• Preparing design guidelines, solution documents, processes & workflows for IMS-VoLTE, Cloud and packet Core Network.
• Fault Management of the Network, New Feature Implementation, Proof of Concept & other related Trial/Demo.
• Solving problems in Multi Domain & Multi-Vendor VoLTE, Cloud and PaCo architecture and perform related analysis and troubleshooting activities associated.
• Coordinate investigations and technical solutions, as required, across multiple internal teams.
• Meet with customer regarding new solutions or optimization.
• Establish a Trusted Advisor relationship with customers and Nokia Customer Project & Care teams.
• Lead quality programs of CS&C and represent quality program under non lead BG projects.
• Timely communication/heads-up to the relevant stakeholders including Solution Architects/Pre-Sales Solution Managers for technical requests and project delivery specific issues/challenges.
• Initiating and developing processes [Implementation, Automation, Remote work] being a key member of strategic development work in Technical Management
• Care handover and knowledge transfer, Customer handholding arrangements, identify upsell services opportunity, control on beyond scope delivery from technical perspective.
• Active Involvement in Customized PoC/Validation/NPI/Pilot & Trials for Market Customers
• Technical documentation and information required (i.e. TSD/HLD/LLD/Planning SD/Product SW Release Notes & CuDo / Compatibility Matrix) for the project and makes available to the Internal stakeholders and relevant to customer.
Your skills and experience You have:
• Experience of 10-12 years in Telecom on Packet core, IMS-VoLTE, Cloud, Core Planning and Implementation for highly complex network.
• Packet core, Cloud or VoLTE certifications
• Good understanding of Packet core, VoLTE and Cloud interfaces and protocols
• Experience in managing customer networks for Nokia product portfolios related to the above-mentioned Networks will be preferred.
• Excellent analytical and problem-solving skills in Data and mobility Networks
• Strong analytical skills and troubleshooting mgmt., Formulate work arounds as an interim solution, publication of technical documents pertains to alternate solution or work around.
• Analytical and pro-active mindset and way of working
• Willingness to travel and experience about customer networks.
• Team working skills.
• Flexibility
• Open communication
• Desire to learn new things.
What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. Additional Information,

Keyskills :
agilesql serverproject managementjavadeliveryproof of conceptrelease notesproblem solvingrisk assessmentproject deliverydevelopment workanalytical skillsservice providersdesign guidelinesknowledge transfertechnical managementb2bsowrisk