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Desktop Support Engineer

0.00 to 1.00 Years   Mumbai City   24 Feb, 2025
PES HR Services
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Primary responsibilities:
    • Engineer should have good communication skill and technical knowledge.
    • Engineer should have the ability of learning of new technology
    • Engineer should have the good knowledge of MDM support.
    • Engineer should have the good knowledge mailing client like Outlook
    • Engineer should have the good knowledge mailing client like Outlook
    • Basic troubleshooting and configuration knowledge of desktops, laptops, Lan, Switch, Passbook kiosk.
    • Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction (CSAT).
    • Collaborate with other IT teams to resolve complex technical issues.
    • Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).
    • Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements.
    • Periodic business user connect & tracking of actionable.
    • Engineer should be well versed in remote support.
    • Engineer should have Excellent problem-solving and multitasking skills.
    • Monday to Saturday working on general shift & on requirement basis on holidays as well.

Keyskills :
switchesnetworkingdesktop supportprinter support

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