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Dialer Engineer at Bhayandar.

Fresher   Mumbai City   12 Dec, 2025
Epicenter Technologies Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Hi,We have an urgent opening with Epicenter Technologies for Dailer Engineer.Location/HoursLocation: Mumbai, Bhayandar Shift: Rotational shiftsJob Responsibilities / Expectations
    • Manage and optimize the dialer system including configuration, maintenance tasks, and compliance
    • Handle dialer management activities to ensure optimal system performance
    • Oversee campaign management for inbound and outbound operations
    • Provide technical support for dialer-related issues and troubleshooting
    • Generate reporting and analytics to monitor system performance and campaign effectiveness
    • Ensure compliance and security standards are maintained across all dialer operations
    • Configure and troubleshoot Vicidial servers
    • Coordinate with cross-functional teams for system optimization and performance enhancement
    • Monitor system health and proactively identify potential issues
    • Implement best practices for dialer operations and call center efficiency
    • Minimum Qualifications
    • Bachelors degree or Diploma (3 years) in Computer, IT Engineering, Information Systems, or a related field preferred
    • Minimum of 2-4 years of experience as Dialer Administrator in a call center environment
    • Strong understanding of dialer systems, call center metrics, and reporting tools
    • Technical proficiency in troubleshooting and problem-solving
    Desired Qualifications
    • Hands-on experience with Vicidial, Aspect, or similar dialer platforms
    • Knowledge of Linux and Windows Server OS
    • Proficiency in MS Excel for reporting and data analysis
    • Experience in technical support, compliance, and security management
    • Understanding of SIP protocol and Asterisk environments
    • Familiarity with telephony systems and VoIP technologies
    • Experience in optimizing call center operations and performance metrics
    Interested candidates can share their resume on hidden_email

Keyskills :
windows serverlinuxtelephony

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