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Escalation Manager

1.00 to 6.00 Years   Mumbai City   26 Sep, 2024
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 3.5 Lakh/Yr
IndustryInsurance
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Opening for General Insurance companyRole & responsibilities :
    • Communication Serving and guiding customers with appropriate resolution on call politely and courteously.
    • escalation management .
    • Follow-up with the branches, escalations for timely closure of Complaints Ensuring the desired service level agreement is met for request handling .
    • Productivity Meeting the productivity targets to manage the queue efficiently.
    • Compliance to regulatory requirements Strong with documentation, meeting the timelines for defined complaint process, strictly adhere the complaint processing guidelines.
    Interested candidates shared resume on hidden_email

Keyskills :
escalationscustomer servicecustomer complaintscomplaint management

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