Executive - Product Operations(O&M-EVCS Suvidha), E&I

Job Description

JD for Exe. - Product Operations(O&M-EVCS Suvidha), E&I
• Key Result Areas (KRAs) and Key performance Indicators (KPIs):
1. Operations: On-boarding, Service Delivery & Support (Weightage: 45%)
• Insuring the adequate number of Manpower/MSPs/Service Provider/Technician are Identified and Added in advanced to work on the given site with the help of Project/Product Operation Team.
• Insuring that the services from the Manpower/MSPs/ Service Provider/Technician/Employees are delivered as per the quality standers/SLAs/targets set in the beginning and from time to time.
• Ensuring that the DAY opening and closing formalities between Supervisor and the Manpower/MSPs/ Service Provider/Technicians are done on time and as per the Pre-decided format.
• Ensuring that day to day Operational Issues given full attention and getting resolve with in the standers turnaround Time (TAT).
• Coordinating smoothly for the full period of project tenure.
• Maintaining cordial relationship with the client and the authorities of the Projects.
• Ensuring a periodic visit/VC with the client office and discussing important points to enhance the quality and quantity of the ongoing projects.
• Analysing whether the work done by our team is as per the expectation of the client or not. If not, ensure an immediate rectification and provide support to the team from the client, if required.
• Maintaining the highest level of integrity standards of professional behaviour with all stake holders including the residents/consumers at all time.
• Responsible for avoiding any kind of actions taken by the immediate superiors/management on proof of Non-performance, seviour Indiscipline, any involvement in corruption activity, etc.
• Responsible for helping in building a suitable team and replacing, as and when require.
1. MIS: Development, Analysis & Presentation (Weightage: 25%)
• Spearheading the MS Excel and tracker management with multiple databases on a daily basis.
• Preparing pending reports on weekly basis and shared with concern teams regularly.
• Preparing Error Report and shared with concern partners and clients daily and periodically.
• Monitoring of district/state wise Data Base report with mapping and share it to concern team regularly.
• Monitoring data on project related portal or application which is missed by helper or electrician.
• Making daily correction of wrongly filled data on portal or application.
• Collect all data from all teams and share consolidated data to Project Coordinator/PM/APM.
• Responding to any call, message, email, etc within time so that there is no loss direct / indirect to the project/business handled by you.
• Sending all the required reports to the concern seniors periodically and as and when required by them.
• Focused on best practices and models that are used in the industry and can be helpful in meeting the expectations of the associates.
• Collect necessary specifications for each department and make sure that their requirements are met.
• Supervising daily attendance of team to Data Entry operator and Project Coordinator.
1. Invoicing and Billing : (Weightage: 15%)
• Coordinating with supervisors/MSPs/Service Providers/Tecnicians for monthly sign-off for their location an/d sharing collated data to central accounts team for their processing.
• Completing related documentation on time.
• Coordinating with suppliers related team for payments.
1. Policy & Procedure: Development & Implementation (Weightage: 05%)
• Spearheading the development and implementation of any policy / SOP related to the project.
• Making sure that all the processes related to the project operations are carried out on the basis of the SOP for that particular process / procedure.
• Planning properly for all the challenges which may come for the implementation of any SOP.
• Ensuring that the SOP is approved before implementation.
1. Reporting & Escalation (Weightage: 10%)
• Ensuring the reports related to any KRA are sent on time to seniors if the frequency is predefined OR as and when asked in frequency not pre decided.
• Making sure to escalate any issue if unable to resolve yourself. To liaise with the External partners and coordinate with management for service development.
• Maintaining a cordial relationship with partners, sub-ordinates and seniors to ensure a higher level of efficiency of the team working with you.
• Participating in Weekly, Monthly, Quarterly and Annual reviews with all reports and discussing the issues with seniors openly to achieve the targets smoothly.
1. Key Skills:
• Should be tech savvy.
• Good Communication Skills
• Good Interpersonal Skills
• Should be a Team Player
• Having an eye on detailing

Keyskills :
plannerscoordination