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Quality Assurance Specialist

Fresher   Mumbai City   02 Jan, 2026
Taggd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Position:Quality Assurance SpecialistLocation:MumbaiJob Reference:ITC/QAS/hidden_mobile2/10737Role Overview:The Quality Assurance Specialist will ensure that all telesales processes adhere to the highest standards of quality and efficiency, resulting in enhanced customer interactions and increased sales.Key Responsibilities:
    • Monitor and evaluate telesales calls to ensure compliance with company guidelines and quality objectives
    • Provide constructive feedback and coaching to telesales agents to improve call quality and sales effectiveness
    • Analyze data and identify process improvement areas within the call centre environment
    • Maintain meticulous records of evaluations and feedback sessions
    • Collaborate with cross-functional teams to drive quality initiatives and resolve issues
    • Apply strong problem-solving, analytical, and communication skills in all aspects of quality assurance
    • Demonstrate attention to detail and interpersonal skills in daily tasks
    Required Skills:Quality assurance, telesales, call centre technology, analytical skills, problem-solving, communication skills, attention to detail, interpersonal skillsQualification:Bachelors DegreeCompensation:5,00,000 8,00,000 per yearStatus:OpenAdditional Information:Ideal candidates should have prior quality assurance experience in telesales or call centre environments.

Keyskills :
qualityanalyticaltelesalescommunicationtechnologyassuranceattentionskillscalldetailproblem-solvingcentre

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