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Experience Center Manager Flagship Store

Fresher   Mumbai City, PunePune, Bangalore, Noida, Chennai, Hyderabad, Kolkata, Gurugram, Delhi   12 Dec, 2025
Taggd
Job LocationMumbai City, PunePune, Bangalore, Noida, Chennai, Hyderabad, Kolkata, Gurugram, Delhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Company: Birla Paints Location: Open to All Cities Experience Required:4-10 Years Education: B.A. or equivalent Compensation: 8,00,000 10,00,000 per annum Job ID: ITC/ECM-FS/hidden_mobile1/21665About the RoleBirla Paints is looking for an experienced and dynamic Experience Center Manager to lead our Flagship Store and deliver an immersive customer experience aligned with the innovation and ethos of Sparkle. The ideal candidate will manage a team of Experience Specialists, oversee store operations, and ensure unmatched service excellence.This leadership role requires strong customer experience skills, team management capabilities, and a proven background in luxury or premium retail environments.Key Responsibilities
    • Lead and mentor a team of Experience Specialists to deliver exceptional customer service.
    • Ensure the store reflects the brands premium experience and visual standards.
    • Oversee end-to-end store operations, including scheduling, staffing, and team performance.
    • Monitor and manage key performance indicators (KPIs).
    • Collaborate with cross-functional teams to support strategic initiatives.
    • Execute in-store promotions, events, and experience-driven activities.
    • Handle escalations, resolve issues efficiently, and maintain high customer satisfaction.
    • Maintain an organized, customer-centric, and high-performing flagship environment.

Keyskills :
presentationstoremanagementcommunicationproblemcustomerhandlingexcellencesolvingteamexperienceexceptional

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