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Flight Supervisor Navi Mumbai

0.00 to 2.00 Years   Mumbai City   03 Apr, 2025
TAJ SATS AIR CATERING LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 50,000 - 2.0 Lakh/Yr
IndustryFMCG / F&B
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Title: Flight Supervisor Reporting Line: Directly reports to the Duty Manager Grade: FTC Function: Food & Beverage Service Job Family: Food ServiceJob Purpose: The Flight Supervisor is responsible for ensuring the efficient loading and offloading of equipment for aircraft while adhering to all safety, regulatory, and service standards. This role demands a comprehensive understanding of ramp safety procedures, Galley Loading Plans (GLP), Equipment Loading Plans (ELP), and close collaboration with airline officials to ensure smooth operations.
    • Oversee the loading and offloading of equipment for aircraft.
    • Ensure strict adherence to ramp safety procedures.
    • Possess detailed knowledge of the menu, GLP, and ELP for aircraft managed by the unit
    • Coordinate systematic galley loading of equipment and professionally hand over to the crew, ensuring all check sheets are correctly filled.
    • Ensure all items are offloaded and fresh supplies are loaded before the removal of the hiloader, meeting required timelines.
    • Collaborate with airline officials to manage passenger load and accommodate any increased requirements promptly.
    • Ensure flight challans are raised accurately and signed by airline authorities after each flight.
    • Plan, supervise, and oversee proper equipment packing, presetting of classes, and the development of procedures, schedules, and checklists.
    • Keep airline manuals up-to-date and ensure proper filing of checklists, inventories, and other essential records.
    • Maintain flight-specific records in accordance with HACCP and ISO standards to ensure full compliance.
    • Report customer complaints or issues to the Duty Manager or Duty Officer, ensuring appropriate action is taken.
    • Ensure cleanliness of designated work areas before and after flights.
    • Actively participate in departmental meetings, addressing concerns related to equipment or staff and suggesting improvements.
    • Take on additional duties as assigned by senior staff members.
    Key Responsibilities:
    • Supervise aircraft equipment loading and offloading.
    • Ensure compliance with ramp safety protocols.
    • Coordinate systematic galley loading procedures.
    • Collaborate with airline officials regarding passenger load increases.
    • Maintain accurate records in compliance with HACCP and ISO standards.
    • Keep airline manuals updated and manage records accordingly.
    • Handle customer complaints and ensure effective coordination within the department.
    • Maintain cleanliness and hygiene in all work areas.
    Qualifications and Experience:
    • Bachelors degree or 3-year diploma in Hotel Management or a 1-year diploma in Aviation or Hospitality Management.
    • 0-3 years of experience in the service industry.
    Key Customers:
    • Airline crew
    • Internal departments
    Key Success Metrics:
    • Timely and efficient buffet area setup.
    • Prompt and accurate equipment loading and offloading.
    • Adherence to safety and hygiene standards.
    • Positive feedback from crew members and airline officials.
    • Accurate and timely record-keeping.
    Language Proficiency:
    • Fluent in English and Hindi.
    IT Knowledge:
    • MS Office
    • Outlook
    Travel:
    • Willingness to travel within the company as needed for operational requirements and personal growth opportunities.

Keyskills :
foodservicebeverageservice industryflight supervisor

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