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For Team Leader Manager

1.00 to 10.00 Years   Mumbai City   22 Jul, 2026
The Bombay Skin Clinic
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    *Job Title: Team Leader Manager**Location: Mumbai**Company: The Bombay Skin Clinic**Job Summary*We are looking for a Customer Service Team Leader or Manager to handle the customer service team and support clinics with patient enquiries, appointment booking, follow-ups, complaint handling, and coordination.*Key Responsibilities*Manage and guide the customer service team.Handle patient enquiries through calls, WhatsApp, and website leads.Ensure timely appointment booking and follow-ups.Coordinate with clinic managers, doctors, and front desk teams.Monitor call quality, response time, and team performance.Handle escalated complaints and resolve customer concerns.Maintain CRM records and prepare basic reports.*Requirements*5 to 8 years of customer service experience.Minimum 1 to 2 years of team-handling experience.Strong communication and leadership skills.Experience in healthcare, clinics, hospitals, wellness, beauty, or hospitality is preferred.*How to Apply:*Send your resume to hidden_email with the following details:*For more details, contact:*TBSC HR hidden_mobilehttps://www.thebombayskinclinic.com/https://www.instagram.com/thebombayskinclinic/

Keyskills :
escalation managementteam handlingteam managementteam leadingcommunication skillscustomer services manager

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