hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Guest Relations Executive - GRE

Fresher   Mumbai City   12 Nov, 2025
Zodiac HR Consultants (I) Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryHospitality
Functional AreaFront Office / Guest RelationsF&B Service
EmploymentTypeFull-time

Job Description

    Core Responsibilities
    1. Guest Welcome and Seating:
      • Warmly greeting and welcoming guests upon arrival.
      • Managing the seating arrangement and escorting guests to their tables.
      • Ensuring a positive first impression of the restaurant.
    2. Reservation Management:
      • Handling reservations, including confirming, modifying, or cancelling bookings.
      • Managing the waitlist and notifying guests when their table is ready.
      • Maintaining an efficient reservation system to maximize covers.
    3. Customer Service and Engagement:
      • Interacting with guests throughout their dining experience to check on their satisfaction.
      • Anticipating guest needs and fulfilling special requests (e.g., dietary needs, special occasions).
      • Building rapport, especially with regular or VIP guests, to encourage loyalty and repeat business.
    4. Complaint and Issue Resolution:
      • Proactively addressing and resolving guest complaints and concerns in a professional and timely manner.
      • Escalating complex issues to the Restaurant Manager when necessary.
      • Performing service recovery to turn a negative experience into a positive one.
    5. Coordination and Communication:
      • Liaising effectively with other restaurant departments (e.g., kitchen, serving staff, management) to ensure smooth service delivery.Communicating important guest information or special notes to the service team.
    6. Administrative Duties:
      • Collecting guest feedback (either verbally or through surveys/feedback forms).
      • Maintaining records of guest preferences, complaints, and special occasions.
      • Assisting with front-of-house operations as needed.
    Key Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • A professional and customer-oriented attitude.
    • Strong problem-solving abilities.
    • Ability to remain calm and professional under pressure.
    • Organizational and time-management skills.Familiarity with reservation software is often a plus.Location : MumbaiNo accomodation wil be provided

Keyskills :
problem solvingcustomer service

APPLY NOW

Guest Relations Executive - GRE Related Jobs

© 2019 Hireejobs All Rights Reserved