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Hiring for Emails Escalation Process

1.00 to 4.00 Years   Mumbai City   09 Jan, 2024
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBFSI
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Hiring for Blended Emails Level 2 escalations ProcessREQUIREMENTS:
    • Minimum 1years of experience in escalation/ grievance handling through email in BPSI
    • Need Banking process experience
    • Qualification - Graduation Mandatory
    • Location - Chandivali
    Designation - Senior Service Associate Week off: 6 working days 1 rotational week off in a week Shift: Females (8 am to 8 pm any 9 hours)/Male ( 8 am to 11pm any 9 hours) Salary : Up to 28k in hand (hike on last drawn)Roles and responsibilities
    1. Connect with the agents and work on banking cibil process
    2. Work on backend operations
    3. Enquiries/ complaints/request from client with given timeline
    4. Handle escalation and grievance on emails Level 2
    Interested candidates can share their updated resume on below WhatsApp number: hidden_mobile

Keyskills :
service assuranceemail processcustomer servicebanking processservicecustomer service representativescustomer supportchat processescalation resolutioncustomer

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