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International voice process

0.00 to 2.00 Years   Mumbai City   08 Mar, 2025
Tech Mahindra Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Tech Mahindra Ltd Pune Hiring for International Inbound VoiceContact- HR Mayuresh hidden_mobile /Aparna hidden_mobile/Mansi hidden_mobile/Sushmita hidden_mobileWork Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)Role & responsibilitiesResolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.Listen actively to customer needs, concerns, and feedback, and respond appropriately.Accurately document customer interactions and update records in the CRM system.Collaborate with team members and other departments to resolve complex issues.Required profileMin 06 month of international Voice experienceIn Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)Experience resolving customer issues in billing,Demonstrated communication skills.The clarity in thought process (Able to articulate his/ her thought)Ability to handle tough situations with customers.Strong ability to multitask and take fast decisions independently.Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).Customer Centric & Logical Thinking & Need to be Enough SpontaneousEnsure Timely & Professional Responses to all Queries.Perks and BenefitsCab Facility both ways [ Pick up and drop within Transport radius. Immense GrowthLoyalty bonus upto 20kinterview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]Date: 27th Jan to 15th Feb 2025Timing: 11 am to 4:30 pmVenue: Tech Mahindra Ltd, Sharda centre Ground floor, Opp to Persistent system, Erandwane Pune 411004Contact- Mayuresh hidden_mobile( Call/WhatsApp) hidden_mobile(Call/WhatsApp)

Keyskills :
supportcustomerinternational voice process

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