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international voice process

Fresher   Mumbai City, Thane   03 Oct, 2025
Tech Mahindra Ltd
Job LocationMumbai City, Thane
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Care ExecutiveCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    • Handle inbound and outbound customer interactions via phone or chat.
    • Resolve customer queries, complaints, and issues efficiently and empathetically.
    • Maintain accurate records of customer interactions and transactions.
    • Excellent communication skills.
    • Meet performance targets including customer satisfaction, response time, and resolution rate.
    Requirements:
    • Minimum qualification: HSC or Graduate in any discipline.
    • Excellent verbal and written communication skills.
    • Ability to work in rotational shifts, including night shifts and weekends.
    • Strong problem-solving and multitasking abilities.
    • Prior experience in customer service or BPO preferred.
    What We Offer:
    • Competitive salary and performance incentives.
    • Paid training and career development opportunities.
    • Friendly and inclusive work environment.
    • Health insurance and other employee benefits.
    • Transportation service
    NOTE: people residing in Mumbai and Thane can only applyInterested Candidate send their to HR Prashansha Mishra on hidden_email or hidden_mobile

Keyskills :
international call centerupsellingcustomer serviceinternational bpocross sellingblended processcustomer satisfactionvoice process

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