IT Technical Analyst

Job Description

• Draws on proven BA/Technical Analyst experience to functional and non-functional requirements
• Reviews, elicits and writes requirements/EPICS & User Stories for the complete solution
• Communicates & manages the business requirements & acceptance criteria between development teams to implement solutions
• Feeds into the product backlog, for new requests and reported issues.
• Participates in feasibility studies and prototyping - Defining and managing inputs, requirements, acceptance & success criteria
• Provides input to technical architecture and investigates solution options, to ensure that business & technical needs are fulfilled
• Responsible for building relationships with business owners, Product & Marketing, internal IT team and Engineering team
• Works with Product Delivery, Support and Change teams in an agile environment bringing products to market
• Stays abreast of industry standards, collaborates across communities

Product Delivery Implementation.

• Takes responsibility for IT solutions delivered
• Manages traceability from requirements through to implementation
• Collaborates with developers and SMEs to establish the technical vision and analyses trade-offs between usability and performance needs

Change management

• Guides senior business management towards accepting change brought about through IT, showing understanding, imagination and creativity
• Identifies and assesses options for new or improved processes and presents them, with recommendations, to decision makers at senior management level
• Recognises and exploits opportunities for improvements to IT systems and delivery
• Evaluates and makes recommendations/decisions on technical options as appropriate, actively contributing to Travelexs technical strategies
• Ensures the smooth integration of new business processes with the organisational structure and culture
• Coordination of changes across multiple business units to deliver the full solution

Management information

• Writes and speaks fluently on all aspects of work and communicates effectively with all levels of management
• Produces accurate, timely and relevant MI for peers and managers as required

Relationship management

• Represents the business internally working closely with the Business Owners for systems. Establishing themselves as the go to person for the systems they support
• Develops and maintains robust relationships with key business stakeholders to ensure business analysis, development, test and implementation activities are visible and in line with agreed customer expectations
• Builds confidence and acquires an understanding of the business
• Works closely with the business unit s IT team to provide support to business, development, test & support colleagues in the smooth integration of new business processes/applications

Communication

• Responsible for pro-active and regular communication with other areas of IT and the business whose work impacts, or depends upon the team, in relation to business analysis
• Proactive in the provision of feedback and the delivery of ideas to develop and improve requirement gathering/generation, and the BA role relating to IT and the business unit IT
• Actively communicates and seeks feedback from colleagues and customers
• Ensures feedback to line manager outlining general activities

Team Membership

• Active in BA communities; proactively seeks opportunities to serve in leadership roles
• Ensure appropriate and comprehensive support arrangements are in place with internal and external teams and partners
• Work to agreed day to day objectives, and participate actively in regular one to one meetings with all line managers, and work to develop personal skills
• Support and encourages support for people initiatives e.g. Travelex Awards etc.
• Play a participative part in Team Briefings and Meetings

General

• Participates in the process of innovative change within the Technical Analyst Communities
• Subject-matter-expertise in the business domain and related IT services and systems
• Interested in gaining an in-depth knowledge of business & technical areas and a detailed technical understanding of the supporting IT services and applications
• Undertakes any necessary training associated with the duties of the post and participates in training and development procedures
• Complies with Travelex policies and standards, including all Company Health and Safety policies and legislation in the performance of their duties and responsibilities
• Manage expenses in accordance with Company Expense Policy.
• Maintains confidentiality and observes data protection guidelines
• Carries out any other reasonable duties commensurate with their capability

Essential

• Degree educated or significant relevant work experience
• Previous experience (3-5 years) of delivering business analysis on regulatory-related projects from the specific IT function s perspective
• Experience of business analysis on a significant portfolio of projects and programmes, including enterprise wide. with proven delivery within a commercial IT environment
• Knowledge and understand of the Software Development Lifecycle (Agile & Waterfall) associated best practices and toolsets
• Experience of Collaborative toolsets (Jira, Confluence)
• Knowledge, understanding and application of BA best practice e.g: MoSCoW .
• Knowledge and understanding of requirement management in an Agile Environment
• Effectively manages / prioritises work in close alignment with business and IT stakeholders
• Work with the Project Managers and Product/Relationship Partners for estimation of costs for IT solutions, including Non Functional & Service & Support/
• Assisting in resolution of major issues that may be related to systems design or integration
• Able to develop sound professional working relationships with Global IT and Currency Solutions IT colleagues, business staff and management, building their confidence and acquiring an understanding of the business

Desirable

• Experience in FX, Retail, AML, PEP/Sanctions, Operational Risk, Fraud, Data Protection, PCI, BI
• Project management experience, ability to project manage service pack/bus stop releases
• BCS Diploma or CCBA/CBAP qualifications
• Understanding of quality and test assurance
• Experience of working with remote / offshore development teams
• Business Analysis deliverables meets Travelex standards
• Improvement in solution quality; from developing better quality information in business requirements and EPICS that ensure better deliveries, products and solutions
• Project timescales and budget; Project/change priorities
• Feedback from business stakeholders
• Knowledge and skills in business domain and related IT services and solutions

Keyskills :
bcsindustrycommunicationprototypingjirasoftwarejavaagileechnicalsupporttechnicalarchitecturetechnicalanalysis