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Key Account Manager

5.00 to 10.00 Years   Mumbai City   31 Jan, 2024
Quess Corp (Magna Infotech)
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryManagement Consulting / Strategy
Functional AreaGeneral / Operations ManagementOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Job Summary: The Key Account Manager will play a pivotal role in the management and growth of our general staffing business. This position entails overseeing a team of executives and managers responsible for the complete associate lifecycle management, compliance, and client relationship management. The primary focus is on delivering exceptional service, fostering engagement, and ensuring a high level of customer satisfaction leading to business growth.Key Responsibilities:
    • Team Leadership: Manage, lead, and direct a team of executives and managers in all aspects of general staffing. Provide day-to-day work direction, ensuring adherence to established processes and policies.
    • Client Relationship Management: Develop and maintain strong relationships with key stakeholders. Conduct regular reviews, keep them informed of changes and developments, and showcase initiatives.
    • Interdepartmental Alignment: Collaborate with internal teams and functions to align with the business needs of clients. Ensure seamless support for client requirements.
    • Performance Standards: Establish, monitor, and implement team performance standards related to quality, accuracy, customer centricity, problem resolution, corrective action, and continuous improvement. Strive to meet or exceed defined metrics.
    • Cost Control and Resource Optimization: Manage costs and attrition effectively while optimizing resources to ensure maximum productivity.
    • Portfolio Management: Maintain and grow existing accounts by continuously identifying opportunities for improvement and increased margins.

Keyskills :
client relationship managementoperations managementpayroll management

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