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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Customer Care Executive |
| EmploymentType | Full-time |
Dear Candidate,Greetings From Golden Opportunities!Job Title:KYC Quality SME (SWAT)JD:Role:*The candidate will be responsible for qualitywhilst being expected to operate as a reference point globally working within a large KYC Remediation teamresponsible for several activities aligned with the remediation of Know Your Customer activity for corporate/commercial customers.*The candidate must have a detailed knowledge of the following: quality assurance frameworkcontinuous improvement initiatives,KYC Remediation,risk classification andPEPs investigation and knowledge of regulatory environment.Responsibilities include but are not limited to the following:*The candidate will hold responsibilities working within a large teamwho are responsible for a number of activities aligned with the Know Your Customer review for corporate / commercial customers/funds.*Perform 6 eye checks on completed files*Perform check-the-checker reviews of casesanalyze the data and recommend refresher training/pointed coaching sessions as appropriate*Review cases QAed by the client and create a business case to defend Organizations stance on incorrect scoring*Provide feedback to the agents on fails and process challenges*Provide KYC Subject Matter Expertise guidance to agents*Provide feedback on process,procedure,policy and performance improvements*Attend calls with client QA team to discuss client review outcomes*Primary decision maker in documentation review and Quality Control for new/updated client reviews*Provide inputs to discussions on root cause analysis for common fails*Lead stand-up meetings with the analyst and QC leads on a weekly basis to review quality family performance*Establish and maintain excellent working relationships with stakeholders at all levelsboth internal and client*Engages with client QA & other approval functionsto agree required standards of case completionExperience required:*Detailed knowledge of: Corporate entities,Funds,Simplified Due Diligence (SDD),Customer Due Diligence (CDD),Enhanced Due Diligence (EDD),Data gathering skills,Risk classification,PEPs investigation and knowledge of regulatory environment.*Minimum of 4 -5 years experience performing KYC*Strong Compliance /KYC domain knowledge*Previous experience of Quality checking (6-eye checking or 4-eye checking) in a remediation,periodic review or live on-boarding environment is essential*Demonstrated ability to develop relationships with business partners,communicate and explain complex KYC / AML-based issues*Strong experience in the financial services industry across a range of sectors*Highly analytical and detail orientedwith the ability to work independently and multi-task effectively*Excellent written and verbal communication skills*Flexible,adept time management skillsand ability to prioritize and work effectively to tight deadlines*Educated to Degree Level desirable (desirable)The successful candidate:*Will show a passion for improving quality*Can articulate challenges in written or verbal feedback to stakeholder at all level*Can facilitate the development of & implementation of quality improvements*Must work well as part of a teamRegardsTeam HR
Keyskills :
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