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L2 Application Support

Fresher   Mumbai City, Bangalore   16 Jul, 2025
CONSULTBAE INDIA PRIVATE LIMITED
Job LocationMumbai City, Bangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job Role :Application Support L2Key Responsibilities Application Operations & Management:o Perform system health checks by running the checklist by way of, workflow, functionality & sequence flow checks, Open alerts and acknowledgement, System load monitoring (Memory, CPU, I/O Utilization, disk space, file system) Checks of all daily cron jobs.o Perform Critical and other application services checks and check errors in logs if anyo Review and check user level requests/issues reported via email and ensure timely responseo Perform checks on E2E application w.r.t critical business use cases and business metricso Monitor the NGO /application dashboards for alarms/deviation on ongoing basis.o Check for new tickets in HPSM tool and work on closure as per the SLAo Support SME in all Sev1/ Sev2 Issues and resolution activity by way of Issue analysis, Log extraction and sharing with the Dev / SRE team Alert Configuration and Monitoringo Coordinate with the Tools team and perform alert configuration for applicationo Monitor the Alerts in NGO Portal on ongoing basis for any exceptionso Assist SME to work on alert reduction plan Learning, Training and Documentationo Refer to the technical documentation (runbooks, configuration, design docs) for daily /change taskso Attend the training sessions as per the training calendar and/or conducted internallyo Be aware on new application features, releases, patcheso Attend self-learning sessions on online platforms and LMS (4 hrs /month) Ticket reduction and Productivity Improvementso Perform detailed analysis of existing ticketso Work on ticket reduction plan by identifying actions and activitieso Work on automation initiatives as per direction from SME and app leads. Daily Task Handovero Ensure all tasks are effectively handed over to next shift member in seamless manner.o Ensure documented update is shared to team at the time of shift closure.o Participation in Knowledge Transfer sessions within the team. Access Provisioningo Onboard new users in applications as per Business requestso Modification /disabling users in application as per Business requesto Perform id validation cycle and perform changes (disable/deletion)o Troubleshoot Access related issues as reported by BusinessEducational Qualifications Graduate in any engineering specialization 3 Years of ExperienceKnowledge & Skills Must be ready to work in an 24 X 7 , shift environment Must have a go getter attitude with an open mindedness to learn new things and face new challenges and pressure situations Should have 3 years of recent experience in Application Support/Technology Support / DevOps / CloudOps as L2/L3 engineer Hands on with Unix Commands, Shell Scripting, PL/SQL, NOSQL, JCL, Programing Language: Java, Python would be an added advantage Hands on with observability tools like ELK, Kibana, Grafana, AppD, Splunk or any other similar tools Domain knowledge in E-commerce, Retail, Consumer Goods, Supply Chain or any equivalent domain applications that have direct customer facing web or mobile applications would be added advantage Hands on with analyzing logs, thread dumps, heap dumps, GCs etc. would be an added advantage Working/Functional knowledge of SAP Hybris, IBM Sterling, Magento Commerce, SAP or any other E-commerce platform would be an added advantage ITIL foundation certifications will be added advantages Strong written and verbal communication skills is must

Keyskills :
azurelinuxawsgcpnosqlunix shell scriptingkubernetes

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