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Manager Program User Loyalty

2.00 to 7.00 Years   Mumbai City   01 Dec, 2023
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryChemical / Plastic / Rubber / Glass
Functional AreaInternet Marketing
EmploymentTypeFull-time

Job Description

    The role will be responsible for smooth functioning of the Loyalty programs in Pidilite. This would include: Working on Group Coding and Uniform KYC Design and implement One PIL Annual Tier program Standardization of Loyalty QR Code printing Running and tracking the One PIL program Monitor and execute Tier program Design, execute and track Central user specific campaigns Constantly get feedback from market and improve the programs Co-ordinate with Manager Digital platforms for constant improvement and tracking at tech end. Work on ONE PIL Lead management system Revamp Redemption process by: Identifying centers basis locations, walkins, demand, etc and finalize on count and locations of the centers to be kept active This will also include building different models of centers like Small, Medium, Large and Center on Wheels for standardization across country Below are few more tasks which the person will do: o Finalize branding o Work with legal for standard agreement drafts and process o Implement inventory and security / insurance norms o Co-ordinate with fulfilment manager for right stock at the center o Gradually open centers for all loyalty program members o Design Experience center managers scorecard Maintain, run, onboard, close centers basis performance and demand Ensure upkeep and standard service levels at all time Hire and train Experience center managers and keep a track of their score card Plan regular Onboarding and Training sessions for new and existing center managers Track walkins, redemptions, demos, opportunities, etc on regular basis Onboard and manage external audit agencies for ensuring high levels of service always Constantly work on improving experience of a user at the center to pull more walkins by feedback and TNPS (Touchpoint NPS) tracking
    • Job Title: Manager Program User Loyalty - with a Leading Construction Chemical company
    • Industry: Chemical
    • Functional Area: Marketing
    • Qualifications TIER 1 MBA CANDIDATES ONLY
    • No. of vacancies: 1
    • Experience: 2 years
    • Annual CTC: up to 30 LPA
    • Job Location: Mumbai
    • Mandatory Key skills: Loyalty program, Sales

Keyskills :
salesmanagement

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