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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | SBU Head / CEO / Director |
| EmploymentType | Full-time |
Experience in customer service operations/CSD from Enterprise/Corporate backgroundDriving service strategies of account planning for global accounts and national accountsManage the subscriber and revenue churn for enterprise accounts. Ensure customer satisfaction and compliance at national level for all enterprise accountsDriving service improvement strategies for enterprise accountsActing as an escalation SPOC for India for resolving service related issuesMotivating and monitoring the performance of enterprise global service managersOwn the budget for service team.Managing international time zones & work cultures. , Desired Profile12+ years experience in enterprise service delivery from telecom industry is preferred.
Keyskills :
operations compliance customerservice servicedelivery accountplanning serviceoperations lanning monit ing enterprise escalation perf mance nationalaccounts