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Network Infrastructure

4.00 to 6.00 Years   Mumbai City   12 Feb, 2021
Accenture
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Mumbai
  • Must Have Skills :Network Infrastructure
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :
      • Key Responsibilities : 1 Overseeing the support and business as usual tasks of the Cisco Call Manager, Cisco Unity and Cisco 2 Handle incident and service requests and resolve within the agreed Service Level Agreement 3 Diagnosing faults and providing complete resolution to customer satisfaction 4 To produce knowledge articles and information to be distributed amongst the team 5 All client documentation and run book information is kept up to date 6 Act as a point of contact for all customer escalations
      • Technical Experience : 1 Cisco Unified Communications/Voice Conferencing/ Webex 2 Cisco Unified Contact Center Enterprise UCCE/ICM/CVP, Call Recording, Voice conferencing and collaboration 3 Protocols: TCP/IP, IP subnetting, VLANs, Ethernet, DHCP, DNS, QoS, SIP, H323 6 to 8 years Voice/Data Network specific experience
      • Professional Attributes : 1 All client documentation and run book information is kept up to date 2 Act as a point of contact for all customer escalations 3 Client satisfaction and user communications 4Quality updates into the ticketing system 5 Perform administration, configuration of Cisco systems
      • Educational Qualification : 1 BE
    • Additional Information : Cisco Unified Call Manager and Cisco Unified Compute System certification on VoIP systems
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Keyskills :
cisco call managercall managerservice levelcontact centerNetwork Infrastructure

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