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New Requirement

0.00 to 2.00 Years   Mumbai City   28 Sep, 2024
IMPACT INFOTECH PVT LTD
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Job Description For Desktop Support Engineer
    • Troubleshooting desktop / laptop OS issues.
    • Support for standard software issues
    • Isolate system issues; diagnose standard software issues and report hardware issues
    • Installation / re-installation / configuration of systems, printers, scanners.
    • Configure desktop and laptop as per the desktop/laptop standardization
    • Installation / re-installation / configuration of in-scope client software / applications
    • Installation / configuration of e-mail clients
    • Troubleshooting e-mail client related issues
    • Troubleshooting printer / scanner related issues
    • Troubleshooting issues related to white listed applications
    • Support for local area network issues (LAN), DHCP client
    • Install antivirus software and check virus definition auto updates
    • Provide first level support for video conference devices, IP phones
    • Install approved patches onto desktops / laptops.
    • Configure Print Queues for Servers / Users / Groups
    • Troubleshoot print queue related issues
    • Configure appropriate rights and permissions for accessing printers
    • Remove virus from respective desktop / laptop with the antivirus software.
    • Provide support to VIP users on priority basis
    • Provide support to VIP users at residences max 3 times in a month by VIP support engineer and any calls
    • which are beyond 3 will be charged on mutually discussed rates
    • The VIP support engineer will be direct engineers
    • Each user, user group, device, and device group can have configuration profiles to provide a base level of
    • Settings.
    • General configuration settings
    • Enforce organization policies
    • Specify password policies, networks devices Configuration
    • Preventing the use of cameras on iOS devices and disabling specific system preferences in macros.
    • Managing the devices remotely, you can install updated policies without user action or notification.
    • Wireless configuration of Apple devices
    • Mobile device management (MDM) services

Keyskills :
remote desktophardware networking

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