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Opening with Leading IT Infrastructure company for Quality Executive posit

2.00 to 5.00 Years   Mumbai City   10 Sep, 2019
Alborz Manpower Services Hiring For Hiring for Quality Executive Profile
Job LocationMumbai City
EducationNot Mentioned
Salary< Rs 50,000 - 3.5 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

Hi All,Greetings from Alborz Manpower Services!!We have an opening with one of the leading IT Infrastructure Management Services Company for below position.Designation - Quality ExecutiveLocation - Mumbai (Goregaon)Experience - min 1.5 yrs

  • Prepare various reports with accuracy, completeness, and consistency as per standard formats and templates
  • Publish complete and accurate reports and Dashboard as per schedule.
  • Review of IT Incident tickets for Quality and Governance parameters.
  • Prepare Weekly/Monthly Review Presentations. Gather relevant data from various sources to prepare reports.
  • Evaluate quality and accuracy of transactions/calls as per defined guidelines
  • Publish relevant Quality reports and provide right feedback for improving service quality.
  • Customer satisfaction analysis to identify key drivers/issues which impact performance and provide suggestions for training/process improvements
  • Participate in Feedback and calibration sessions for improvement of Service Quality.
  • Identify and report on key trends from quality evaluation activity, make recommendations and communicate findings. Create and maintain timely and accurate quality database.
  • Identify training requirements from Quality Evaluation activity and provide feedback to Training
  • Uses statistics to analyze quality reports to find out patterns and trends and to ensure adherence to the quality and customer satisfaction metrics
  • Prepare / Maintain reporting templates with various analysis based on different requirements
Skills:Advance Excel knowledge along with Pivot and MacrosBasic working knowledge of Power PointStrong written and verbal communication skillsStrong Problem Solving and Analytical skillsGood Team PlayerComfortable with flexible work timings and willingness to stretchInterested candidates please send your updated resume on prachita@alborzmanpowerservices.comRegards,Prachita

Keyskills :
macros bpo ivottable completeness accuracy callaudit qualitycontrol qualityreporting qualitycheck

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