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Project Manager(Servicenow)

8.00 to 12.00 Years   Mumbai City   30 Oct, 2023
BUZZ WORKS BUSINESS SERVICES PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaSite Engineering / Project Management
EmploymentTypeFull-time

Job Description

    Must Have :Project Manager with Servicenow exp1.Role OverviewService Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation, drive automation across IT services & respective technical processes etc.2.
    • Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation and governance
    • Managing several key/strategic projects at any given point in time preferably for ITSM
    • Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction
    • Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI
    • Maintaining strong business communication, presentation and conflict management
    • Maintaining and delivering quality metrics, burn down charts, progress and status reporting at Portfolio Level
    • Managing relationships & status reporting within the organization, with clients & applicable third parties
    • Managing internal and external dependencies for the projects
    • Create and track a plan to deliver the program goals, including the technical implementation plan
    • Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables
    • Scope (requirements)/ backlog management, quality management and risks and issues management
    • Create & manage end-to-end program plans
    • Accountable for end-to-end delivery of overall project
    • Accountable & lead to deliver agreed solutions with agreed quality

Keyskills :
servicenowintegrated risk managementproject managementintegration architectureangular jsintegrated management systemsjavascriptapplication architecture

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