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QA(Collections International BPO)

Fresher   Mumbai City   10 Oct, 2025
Epicenter Technologies Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Quality Analyst (QA Collections)To manage transaction quality profile for an international 3rd party collections processTo conduct audits as per defined guideline and sampling for transaction monitoringTo ensure 100% closure of feedbacksTo create and publish regular audit reports with management and clients (daily, weekly, monthly)To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of callsTo drive process improvement initiativesTo drive calibration sessions with internal or external customersTo conduct training for group of agents, when neededTo conduct quality induction for new hire batchLeading client calls, meetings, and calibrations with internal and external stakeholdersWork from officeLocation - BhayanderUS rotational shifts

Keyskills :
collectionsthird party collections

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