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Req_for_hi_Application Support )

5.00 to 10.00 Years   Mumbai City   16 Aug, 2022
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaTechnical Support / HelpdeskSales / BD
EmploymentTypeFull-time

Job Description

    Key Responsibilities and Typical Duties include the following: To manage and resolve day-to-day production issues, queries for a number of distributed applications supporting asset servicing, trade settlements , cash and forex processing.
    • Incident and problem management
    • To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/ConQuest/ServiceNow)
    • To create and update run book documentation for the supported applications as required
    • To participate in Critical Site Tests for supported applications
    • Participates in post incident reviews for client impacting incidents.
    Qualifications Experience - Required:
    • Experience supporting distributed applications
    • Knowledge of Java, Shell scripting, Python and SQL
    • Proficient in writing SQL queries as per business requirements
    • Hands on experience in writing automation utilities using shell scripting/python
    • Understanding of oracle AWR reports, indexing and execution plan
    • Knowledge of scheduling tools Autosys/Control-M
    Experience - Desirable:
    • Knowledge of relevant businesses Asset servicing and Trade settlements
    • Understanding of Swift messaging protocols MT564,MT566, MT54X & MT54Y
    • Prior experience of working in BaNCS product for corporate action and trade settlement processing
    • Exposure to monitoring (SLA/Flow/Milestone) & Visualization tools like Geneos, Grafana, splunk
    • Exposure to application performance monitoring tools (AppDynamics/Dynatrace)
    • Exposure to ServiceNow tool/Environment.
    • Exposure to deploy, monitor and support cloud based applications
    Other skills:
    • Excellent proven problem-solving skills
    • Logical, able to think outside the box
    • Good interpersonal and customer-facing skills
    • Strong written communication skills
    • Flexible, co-operative and resilient
    • Able to work effectively under pressure and frequently changing priorities
    Additional Information:
    • The mission-critical nature of these globally-used applications means that on occasion it will be necessary for the successful candidate to work extended hours at short notice to help see an incident through to resolution.
    • To enable an effective response to off-hours incidents a call-out rotation is maintained across the wider team. The successful candidate will be expected to be part of this rotation
    • Minimum 5 years of experience
    • Understanding of the fundamentals of the financial services and operations industry
    • Effectively leverages knowledge to understand and address typical customer issues
    • Must have excellent organizational skills and verbal and written communication skills
    • Must be able to meet deadlines and adjust productivity to support peak volumes
    • Must be able to follow outlined processes and procedures accurately
    • PC skills (Microsoft office proficiency Excel/Word/PowerPoint)
    • Must be able to work in a teamwork environment with a diverse group
    ,

Keyskills :
sql queriesshell scriptingasset servicingproblem solvingswift messagingmonitoring toolsscheduling toolswork effectivelytrade settlementsfinancial services

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