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Sales & Service Engineer

2.00 to 5.00 Years   Mumbai City   18 Dec, 2023
Bright Future
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

    Sales & Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customers equipment.Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.Basic troubleshooting, Demonstration, installation, maintenance and repair on Audiological equipment.Completing Preventative Maintenance and field modifications.Ordering and managing repair parts cycle times.Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records timely.Maintaining daily communications with customers to ensure resolution and proper follow-up.Maintaining tools and test equipment and ensuring they are properly calibrated.Utilizing the escalation process to resolve customer service delivery issues.Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.Experience interfacing with both internal team members and external customers.Job Location Mumbai [Andheri].

Keyskills :
troubleshootinginstallationservice maintenancerepair maintenancepreventative maintenanceordering repair partsservice engineer

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