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Senior Customer Service Representative

Fresher   Mumbai City   30 Oct, 2025
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information on products/services offered by the company to customers.Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.Maintain records of all interactions with customers using CRM software.Collaborate with internal teams to resolve complex issues that require escalation.

Keyskills :
critical thinkingproblem solvinginternational bpoteamworkcommunicationtime managementskills

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