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Senior Customer Service Representative (USA Time Zone)

1.00 to 10.00 Years   Mumbai City   20 Jul, 2026
Secure IQ Services
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Senior Customer Service Representative (USA Time Zone)Location: Jogani Industrial Estate, Sion Chunabhatti, Mumbai, MaharashtraCompany: Secure Parking Work Hours: 2am - 10am Job Type: Full-timeWorking Days- 5About the RoleWere seeking a dedicated Customer Service Representative to join our team at Secure IQ Services. In this role, youll serve as the primary point of contact for customers addressing inquiries, resolving issues, and ensuring every interaction delivers a high-quality service experience.This position is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for providing excellent customer support.Key ResponsibilitiesHandle Customer Interactions: Manage a high volume of inbound (and occasionally outbound) calls, emails, chats, and social media messages promptly and professionally.Provide Information & Solutions: Deliver accurate, complete, and helpful information about company products and services; assist with troubleshooting and setup guidance when needed.Resolve Issues: Identify customer needs, research solutions, and ensure timely resolution to enhance satisfaction and loyalty.Escalate When Necessary: Forward complex or unresolved issues to relevant internal teams or management for further assistance.Maintain Quality: Follow communication procedures, guidelines, and policies while striving for first-contact resolution.RequirementsExcellent verbal and written English communication skillsStrong listening, empathy, and problem-solving abilitiesPrior experience in a customer service or call center role preferredComfortable working in the USA time zoneBasic computer literacy and familiarity with CRM systems (preferred) Senior Customer Service Representative (USA Time Zone)Location: Jogani Industrial Estate, Sion Chunabhatti, Mumbai, MaharashtraCompany: Secure Parking Work Hours: 2am - 10am Job Type: Full-timeWorking Days- 5About the RoleWere seeking a dedicated Customer Service Representative to join our team at Secure IQ Services. In this role, youll serve as the primary point of contact for customers addressing inquiries, resolving issues, and ensuring every interaction delivers a high-quality service experience.This position is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for providing excellent customer support.Key ResponsibilitiesHandle Customer Interactions: Manage a high volume of inbound (and occasionally outbound) calls, emails, chats, and social media messages promptly and professionally.Provide Information & Solutions: Deliver accurate, complete, and helpful information about company products and services; assist with troubleshooting and setup guidance when needed.Resolve Issues: Identify customer needs, research solutions, and ensure timely resolution to enhance satisfaction and loyalty.Escalate When Necessary: Forward complex or unresolved issues to relevant internal teams or management for further assistance.Maintain Quality: Follow communication procedures, guidelines, and policies while striving for first-contact resolution.RequirementsExcellent verbal and written English communication skillsStrong listening, empathy, and problem-solving abilitiesPrior experience in a customer service or call center role preferredComfortable working in the USA time zoneBasic computer literacy and familiarity with CRM systems (preferred)

Keyskills :
verbal communicationwritten communicationcustomer serviceEnglishproblemsolvingcall center

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