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Senior Customer Support Executive

Fresher   Mumbai City   24 Nov, 2025
Tech Mahindra Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    DescriptionWe are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service and a passion for delivering outstanding service to our customers.Responsibilities
    • Provide exceptional customer service by responding to inquiries via phone, email, and chat.
    • Resolve customer issues in a timely and efficient manner while maintaining a positive attitude.
    • Document customer interactions and feedback accurately in the CRM system.
    • Work collaboratively with team members to improve customer service processes and share best practices.
    • Assist in training and mentoring junior customer service representatives.
    • Analyze customer feedback and identify trends to suggest improvements in services or products.
    Skills and Qualifications
    • 1-6 years of experience in customer service or a related field.
    • Strong verbal and written communication skills in English.
    • Proficiency in using CRM software and Microsoft Office Suite.
    • Ability to handle difficult situations and manage customer expectations effectively.
    • Strong problem-solving skills and attention to detail.
    • Ability to work in a fast-paced environment and adapt to changes quickly.
    • Excellent interpersonal skills and a team-oriented mindset.

Keyskills :
communication skillsaction learningcomputer skillsleadership skills

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