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Service Desk

Fresher   Mumbai City, Pune   21 Aug, 2025
Renovision Automation Services Pvt Ltd
Job LocationMumbai City, Pune
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Position OverviewWe are seeking a dedicated and skilled Service Desk professional to join our dynamic team in Pune or Mumbai City. This full-time position offers an annual salary of 10,00,000 and is ideal for individuals with 5 to 9 years of experience in IT service management. As a Service Desk specialist, you will play a crucial role in ensuring seamless IT support and service delivery to our clients.Key Responsibilities
    • Manage and resolve incoming service requests and incidents through the ticketing system, ensuring timely and effective solutions.
    • Provide remote support for various operating systems, including Windows and Mac, to troubleshoot and resolve technical issues.
    • Coordinate installation and configuration of hardware and software as per client requirements.
    • Ensure adherence to Service Level Agreements (SLAs) by monitoring ticket resolution times and escalating issues when necessary.
    • Maintain accurate documentation of service requests, resolutions, and knowledge base articles to enhance team efficiency.
    • Collaborate with cross-functional teams to improve service delivery processes and enhance customer satisfaction.
    • Participate in regular training sessions to stay updated on the latest ITSM tools and technologies.
    • Contribute to continuous improvement initiatives within the service desk operations.
    QualificationsThe ideal candidate will possess the following qualifications:
    • A minimum of 5 years and a maximum of 9 years of experience in a service desk or IT support role.
    • Proficiency in ticketing systems and IT service management (ITSM) frameworks.
    • Strong troubleshooting skills with a solid understanding of operating systems, particularly Windows and Mac.
    • Excellent communication and interpersonal skills to effectively interact with clients and team members.
    • Ability to work in a rotating schedule and adapt to changing priorities in a fast-paced environment.
    • Demonstrated ability to work independently as well as part of a team.
    • Relevant certifications in ITIL or other IT service management frameworks are a plus.
    If you are passionate about providing exceptional IT support and are looking for an opportunity to grow your career in a vibrant work environment, we encourage you to apply. Join us in delivering outstanding service and making a difference in our clients IT experiences!We have 5 positions open for this role, and we look forward to welcoming talented individuals to our team.

Keyskills :
ticketingconfirmationinstallationslaremote supportservice deskitsmtroubleshooting

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