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SolarWinds Administrator

5.00 to 10.00 Years   Mumbai City   26 Sep, 2023
LTIMindtree Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Skills:Incident Management, Infrastructure Monitoring, SolarWinds Monitoring ,Experience of handling Major Incident Management bridgesLocation: Mumbai & BangaloreExperience: 5 to 8 Years
    • Responsible for implementation, execution, governance, reporting and coordination of Incident Management process across all internal and external support groups and Customer stakeholders to ensure resolution of all priority of incidents within the agreed response and resolution timelines.
    • Responsible for the end-to-end management of all IT major incidents
    • Leading, driving the incident bridges for quicker resolution by engaging relevant stakeholders.
    • Ensuring all relevant information is captured as part of the incident triaging, workarounds / resolution.
    • Liaise with various support teams as necessary.
    • Responsible for Post Incident review.
    • Work with Technical teams on the RCA documentation.
    • Righteous Communication Verbal / Written
    Qualifications:
    • 3-7 years of experience as a Process Consultant- Incident Management
    • SolarWinds Monitoring experience mandatory.
    • ITIL Certified-ITIL 4
    • Excellent understanding of Enterprise ITSM tools like Fresh desk, ServiceNow, Remedy etc.
    • Security & Audit, Escalation Ticket handling, Helpdesk Ticket Coordination, Change management, Documentation, Reporting.
    • Facilitate and manage end to end Incident Management Process.
    • Drive the overall efficiency and effectiveness of the Incident Management process.
    • Ensure management and customers are sufficiently informed about the Major Impacting Incidents.
    • Ensures incidents resolution and management conform to process policies & standards.
    • Provides input into important decisions regarding Incident Management supporting technology requirements.
    • Responsible for the effective cooperation between Incident Management and other ITSM process managers.
    • Monitoring and reporting the effectiveness of the Incident Management performance.
    • Recommend process improvement to the Incident Management Process Owner.
    • End-to-end ownership of all incidents and requests including those that may need to be dispatched or escalated to more specialized entities for resolution
    • Helpdesk and coordination support for business continuity, availability, and disaster recovery activities
    • Helpdesk change management/change controls. (Problem resolution)
    • Monitor Data Center Infrastructure and escalate services in case of issues
    • Monitoring of JAMS (Batch Management Tools), Data Com (MPLS, DIA, Broadband, LTE a.s.o), Systems, Servers, Network, Voice, Data Bases (Oracle and Microsoft), backups, Check, OPS Cockpit
    • Management/monitoring and reporting of device shipments to branches
    Shift Timing :16*5 (2ndand 3rdShift)Regards,Team HR

Keyskills :
itil certifiedincident managementsolarwinds administratorsolarwinds monitoring

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