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sr customer service executive

Fresher   Mumbai City   30 Oct, 2025
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Key Responsibilities
    • Handle customer calls professionally and empathetically
    • Resolve queries and provide timely, accurate solutions
    • Meet performance metrics including call quality, resolution time, and customer satisfaction
    • Participate in training and quality assurance programs
    • Collaborate with team members and supervisors to improve service delivery
    Required Skills & Qualifications
    • Minimum qualification: 12th pass or graduate
    • Excellent verbal communication skills in English (neutral accent preferred)
    • Basic computer proficiency and typing skills
    • Willingness to work in rotational shifts (including nights/weekends)
    FRESHERS ARE WELCOMEPEOPLE RESIDING IN MUMBAI CAN ONLY APPLYInterested candidate share your CV on hidden_mobile or hidden_email

Keyskills :
telecomretentioncross sellingupsellingcustomer servicecustomer satisfactionoutboundtelecalling

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