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Team Lead - Email Process

Fresher   Mumbai City   23 Oct, 2025
Epicenter Technologies Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Back Office Operations
EmploymentTypeFull-time

Job Description

    Team Lead - EmailWere looking for an experienced Team Lead to manage and guide a team handling insurance-related complaints via emails and calls. The ideal candidate will have strong leadership and coaching skills, with a focus on process improvement and ensuring high-quality customer service.Location: Mumbai, India Working Days: 6 days (Day Shift)Requirements: * Lead team handling insurance complaints via email & phone* Coach team on clear, professional email writing* Monitor performance, ensure targets & quality metrics are met* Handle escalations & resolve issues promptly* Identify process gaps & suggest improvements* Communicate with clients & internal teams* Prepare performance & improvement reports* Graduate with 2 years as Team Lead (email/back-office)* Strong communication, leadership & coaching skills

Keyskills :
non voiceemail processteam leadingemail support

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