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Team Leader Operations

2.00 to 7.00 Years   Mumbai City   04 Nov, 2024
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 4.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process AnalysisCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Hi,We are looking for Team Leader Operations!Desired Candidate Profile!
    • Hiring for Team Leader (International)
    • Should have Hands-on experience in Team management and KPIs like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations.
    • Minimum 1.5 years experience as Team Lead (On papers)
    • Minimum 3-4 years experience in BPO
    • Language: English (Excellent)
    • morning shifts with 2 Fixed weeks off (Saturday /Sunday)
    • Login Time: 8.30 AM to 5.30 PM (Fixed)
    • Should have managed Team and worked towards bottom quartile.
    • Mumbai / Navi Mumbai
    • Joining Date : Immediate joiner> 30 Days

Keyskills :
team managementinternational call centeroperations managementahtattritionsla managementinternational bpo

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