hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Team Leader Operations

2.00 to 7.00 Years   Mumbai City   19 Jan, 2025
Tiara Consultancy Services
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaBack Office OperationsOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Functional Area: OperationsRole: Team Leader OperationsSalary: 6-7 LPAEmployment Type: Full Time, PermanentJob DescriptionCollections team leader provides day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports.Responsibilities Ongoing review of team productivity Ensuring team goals are aligned to business strategy and goals Timely closure of EMS Publishing reports, Pending Report, Productivity Report, Roster, Out of TAT cases, allocation reports, providing required data as & when required Lead a high performing team through ongoing change management to maximize business performance Manage Collections Long-Range Forecast, Scheduling, Shift-Bidding & Recruitment planning Be the point of contact for business analysis, recommendation and workforce consultation for forecasting, resource planning efficiency and effectiveness of inbound & outbound Full Time Employee (FTE) management Partner with National team, enabling Collections to execute strategies by ensuring the appropriate planning of inbound & outbound resources facilitating first class, highly effective Client experience Lead, develop and maintain department function goals/objectives and process knowledge for the National team Provide a clear line of sight for the Agent/Client experience, while mitigating operational, financial and reputational riskRequired Skills A minimum of two years call center/ collections management experience strongly preferred. Take responsibility to achieve global service targets through proactive management of a multi-site, multi-skilled and one-Inbound & Outbound Call environments. Identify business trends and key performance indicators, innovative opportunities to enhance client experience and business/process efficiency and effectiveness. Develop strong working relationships with National team.Qualifications & Experience:HSC/ GarduateInterested Candidate can apply on hidden_email

Keyskills :
operationsoperations management

APPLY NOW

Team Leader Operations Related Jobs

© 2019 Hireejobs All Rights Reserved