hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Helpdesk Executive

1.00 to 4.00 Years   Mumbai City   07 Nov, 2024
Jio Platforms Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 50,000 - 3.5 Lakh/Yr
IndustryTelecom / ISP
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Position: Technical Helpdesk Executive
    • Act as the initial point of contact for customers seeking technical assistance via phone or email.
    • Conduct remote troubleshooting by using diagnostic techniques and asking relevant questions to identify issues.
    • Analyze the issue and provide the most appropriate solution based on customer details, guiding them through the problem-solving process.
    • Escalate unresolved issues to the next level of support.
    • Offer accurate information about IT products or services to customers, ensuring a clear understanding of potential solutions.
    • Keep detailed logs of reported problems, their resolution, and the steps taken during the troubleshooting process.
    • Follow up with customers, updating them on the status of their issues and ensuring satisfaction.
    • Relay customer feedback and suggestions to the appropriate internal teams for improvements.
    Required Skills:
    • Technical Support
    • Technical Helpdesk
    • Strong Communication Skills
    • Issue Resolution
    • Grievance Handling
    Work Experience:
    • 1-2 years
    CTC:
    • 2.5 LPA 3.5 LPA
    Job Location:
    • Work from Home (WFH), but candidates should be based in Mumbai.
    Qualifications:
    • B.Tech, M.Tech, BCA, MCA, BSc IT, MSc IT

Keyskills :
technical helpdeskissue resolution

APPLY NOW

Technical Helpdesk Executive Related Jobs

© 2019 Hireejobs All Rights Reserved