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TL Collections

1.00 to 2.00 Years   Mumbai City   11 Jan, 2025
Epicenter Technologies Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    TL Collections:Roles & Responsibilities:
    • Plan and manage the groups performance on the Score card metrics and look for methods to constantly exceed expectations
    • Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
    • Strong orientation towards Customer Experience
    • Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
    • Manage projects as assigned within defined metrics and timelines
    • Create an environment of high energy and enthusiasm
    • Responsible for management of Engagement, Attrition and ESAT for the team
    • Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
    • Resolve employee concerns with urgency & accuracy
    • Engage in effective Career Development activities like effective career coaching and counselling
    Essential Skills & Experience:
    • Good experience in international collections
    • Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint
    • Strong analytical bend of mind with good logical reasoning abilities
    • Strong interpersonal skills at both verbal and written communication
    • Strong concepts of leadership competencies, displays ownership, accountability and pro activeness
    • Good communication and writing skills preferred
    • Minimum Graduate
    • Flexibility working in rotational US Shifts

Keyskills :
operationsattrition management

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