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Trainer - Domestic

1.00 to 3.00 Years   Mumbai City   26 Feb, 2025
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Process TrainerRole- Managing NHT batches till their OJT completion- Conducting TNIs, Refreshers, PKTs and driving learning completion- Self login and processing customer interactions- Conduct quality audits and provide feedback to advisors- Maintaining process update tracker and incorporate changes in the training contentResponsibilities- Managing NHT batches till their OJT completion- Conducting TNIs, Refreshers, PKTs and driving learning completion- Self login and processing customer interactions- Conduct quality audits and provide feedback to advisors- Maintaining process update tracker and incorporate changes in the training contentAge -25 - 30 yearsQualification -Graduation/Must be HSCMinimum 1 year as a trainerTechnical Skills MS OfficeOther SkillsThe candidate must possess efficient people Management Skills- Comfortable with RAG analysis- Good interpersonal skills-6 days working

Keyskills :
communication skillstraining delivery

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