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Unit Manager - Call Center

1.00 to 6.00 Years   Mumbai City   12 Mar, 2025
Shree Balaji Employment Services Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryInsurance
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Responsibilities:
    • Work with allocated KMBL call center unit to achieve the business targets
    • Day-to-day business follow up & business co-ordination with the floor manager & teams
    • Relationship management with Team leaders, Team managers & verification team
    • Planning business promotions for the call center activities
    • Track the performance of each officer, TL & team. Identify areas of concern & upskill via training & mock calls
    • Providing training to new joinees at KMBL & handhold them on product calls
    • Continuous tracking & achievement of parameters business health
    • Audit calls officer wise on daily basis. (script adherence, sale quality, clarity in communication etc)
    • Investigate, follow up & resolve customer complaints within TATs
    • Doing customer calls for retail leads closure & BPOS transaction handling
    • Identify process gaps & work with various internal departments of KGI for resolution

Keyskills :
telecallinginside salestelesales

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