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Urgent Hiring for CRE Sales-Service

1.00 to 5.00 Years   Mumbai City   24 Oct, 2024
GoldenJobs Placement Solutions Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Summary:The Customer Relationship Executive (CRE) is responsible for managing and maintaining positive relationships with customers, ensuring their needs are met, and enhancing their overall experience with the company. This role involves addressing customer inquiries, resolving issues, and providing support to ensure customer satisfaction and loyalty.Key Responsibilities:Customer Interaction:Act as the primary point of contact for customers, addressing inquiries through various communication channels (phone, email, chat, and in-person).Build and maintain strong, long-lasting customer relationships by understanding their needs and preferences.Issue Resolution:Resolve customer complaints and issues promptly, efficiently, and professionally.Coordinate with internal teams to ensure timely resolution of customer problems and follow-up to ensure customer satisfaction.Customer Support:Provide detailed product/service information and guidance to customers.Assist customers in navigating company services and resolving any challenges they may face.Feedback and Improvement:Collect customer feedback and insights, and communicate them to relevant departments to help improve products, services, and customer experience.Participate in developing customer service policies, procedures, and standards.Documentation and Reporting:Maintain accurate and up-to-date customer records in the CRM system.Generate regular reports on customer interactions, issues resolved, and overall customer satisfaction.Sales Support:Support the sales team by identifying potential sales opportunities and upselling or cross-selling products/services to existing customers.Assist in the preparation of sales proposals and presentationsasneeded.

Keyskills :
cold callingcustomer service

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Urgent Hiring for CRE Sales-Service Related Jobs

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