Urgent Opening for Service Manager

Job Description

Job description of Service ManagerA Service Manager typically oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. Heres a comprehensive job description for a Service Manager:Position Title:Service ManagerLocation:[Vikhroli and Thane]Job Summary:The Service Manager is responsible for managing the delivery of services to clients, ensuring high levels of customer satisfaction and operational efficiency. This role involves overseeing service delivery teams, developing service strategies, and collaborating with other departments to improve processes and meet organizational goals.Key Responsibilities:
1. Service Delivery Management:
   • Coordinate the delivery of services according to client requirements and contractual agreements.
   • Monitor service performance metrics, analyze data, and implement improvements to enhance service quality and efficiency.
   • Ensure adherence to service level agreements (SLAs) and resolve any service-related issues in a timely manner.
2. Team Leadership:
   • Lead and motivate service delivery teams, providing guidance, training, and support as needed.
   • Set performance goals, conduct regular performance evaluations, and implement strategies to optimize team productivity and effectiveness.
   • Foster a positive work environment that encourages collaboration, innovation, and continuous improvement.
3. Client Relationship Management:
   • Build and maintain strong relationships with clients, understanding their needs and expectations.
   • Act as the primary point of contact for clients, addressing inquiries, concerns, and feedback promptly and professionally.
   • Identify opportunities for upselling or expanding services to existing clients and collaborate with sales teams to pursue new business opportunities.
4. Service Strategy and Planning:
   • Develop and implement service strategies aligned with organizational objectives, industry best practices, and emerging trends.
   • Conduct market research, competitor analysis, and customer surveys to identify opportunities for service improvement and innovation.
   • Work closely with cross-functional teams to develop and implement new services or service enhancements.
5. Financial Management:
   • Develop and manage budgets for service delivery operations, ensuring optimal resource allocation and cost-effectiveness.
   • Monitor financial performance against budget targets, identify variances, and take corrective actions as needed.
   • Forecast future service demand and resource requirements to support business growth and scalability.
Qualifications and Skills:
• Bachelors degree in Business Administration, Management, or a related field; advanced degree preferred.
• Proven experience in service delivery management, preferably in a similar industry or sector.
• Strong leadership and people management skills, with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues.
• Solid understanding of service management principles, processes, and tools (e.g., ITIL framework).
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in project management methodologies and tools.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Working Conditions:
• The Service Manager typically works in an office environment but may be required to travel occasionally to meet with clients or oversee service delivery operations at different locations.
• This role may involve occasional evening or weekend work to address urgent client needs or participate in special projects or events.

Keyskills :
service delivery managementclient relationship managementinterpersonal skills