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Urgent | Required Executive Customer Service in Andheri with good communication

0.00 to 4.00 Years   Mumbai City   07 Jan, 2025
AASAANJOBS PRIVATE LIMITED Hiring For Logistics Company
Job LocationMumbai City
EducationNot Mentioned
Salary< Rs 50,000 - 2.5 Lakh/Yr
IndustryLogistics / Courier / Transportation
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Exciting Job Opportunity: Executive Customer Service Andheri with good communication skills in English.I hope this email finds you well. We are pleased to inform you about an exciting job opportunity for Executive Customer Service. We believe your skills and experience align perfectly with what we are looking for, and we would like to invite you to apply for the position of Executive Customer Service Andheri East Sahar AirportJob Responsibility:1. PURPOSE Responsible for providing high quality service to all Blue Dart customers as per the defined service parameters and coordinating with internal departments for timely pickup / delivery of shipments2. KEY RESPONSIBILITIESResponsibilitiesConduct handling of inbound customer calls as per the defined standard operating proceduresand in adherence to the customer service quality parameters Conduct cross sales, TDD sales etc. on customer pickup requests to meet the defined salestargets. Record the pickup requests and coordinate with the pickup staff in a timely manner forconducting the pickups. Conduct resolution of customer queries pertaining to shipment enquiries, tracking ofshipments, transit times etc. for delivery of shipments as per the defined standard operatingprocedures Coordinate actively with the tracking team for the tracking of shipment status and forwardpertinent customer queries to the tracking team in a timely manner. Conduct handling of customer claims and complaints on the account of exceptions in deliveryof shipments and coordinate with operations team for effective resolution; conduct escalationof the issue in case of nonresolution Ensure adherence to best-in-class customer service parameters in all activitiesQualifications :EDUCATIONAL QUALIFICATIONS: Minimum HSC / 12th Pass requiredWork ModeWork from officeExperience Required - 0- 5 yrs Fresher also applySalary-According to InterviewAge- Max 27 yearsPlease Note- Please apply for this job if you are staying near Andheri and if you are ready to travel for the location.Interested candidates can email their resume to -Email ID hidden_emailAmarjeet Singhidden_mobile

Keyskills :
operationssupport servicesqueries

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