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Vacancy For Customer Services Manager

1.00 to 10.00 Years   Mumbai City   22 Jul, 2026
The Bombay Skin Clinic
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Hiring Customer Service Manager | The Bombay Skin ClinicLocation: Lower ParelEmployment Type: Full-timeKey Responsibilities* Manage, train, and supervise the customer-service team.* Handle patient enquiries received through calls, WhatsApp, website forms, and social media.* Monitor important leads, pending follow-ups, missed calls, and appointment conversions.* Ensure timely resolution of complaints, escalations, cancellations, and refund-related concerns.* Coordinate with clinic managers, doctors, front-desk teams, and finance departments.* Track team performance through KPIs, SLAs, response time, productivity, and conversion reports.* Develop processes to reduce missed follow-ups and improve patient-service turnaround time.* Prepare daily, weekly, and monthly MIS reports.* Conduct call audits, quality checks, and team training.* Support workforce planning, shift allocation, and performance management.Candidate Requirements* Graduate or postgraduate qualification.* 5 or more years of customer-service or operations experience.* Strong experience in team handling, KPI management, escalations, and process improvement.* Experience with CRM systems, Excel, reporting, and customer-support tools.* Strong English and Hindi communication.* Healthcare, beauty, wellness, retail, or premium service-industry experience preferred.*What Youll Get:** A chance to work with one of Mumbais most reputed skin clinics* Creative freedom to experiment and grow as a writer* Exposure to digital marketing, aesthetics, and skincare trends* Supportive team, great work culture, and real impact on peoples lives*How to Apply:* Send your resume to hidden_email with the following details:*For more details, contact:* TBSC HR hidden_mobilehttps://www.thebombayskinclinic.com/https://www.instagram.com/thebombayskinclinic/

Keyskills :
complaint handlingteam handlingpatient relationship managercustomer services managerlead follow-up

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