Voice & Accent Process Trainer

2.00 to 6.00 Years Mumbai City 06 Sep, 2023

WHITE HORSE MANPOWER CONSULTANCY (P) LTD

Job Location	Mumbai City
Education	Not Mentioned
Salary	Rs 3.0 - 6 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Professional / Soft Skills Training
EmploymentType	Full-time

Job Description

Responsible for the planning and delivery of voice training and relevant client domainrequirements New hire V && A training with domain specific intervention Conduct periodic training needs analysis for voice skills and collection efficiency Floor intervention for performance improvement Review, maintain and upgrade training material Oversee the workflow for the trainers reporting into him/her across TSI locations Review weekly reports from both Internal and External trainers Guide new trainers in the day to day responsibilities and conduct TTT Working with Operations && Quality team to identify TNA and working on refresher plans Planning of training batch schedules Ensure training resources are in place To deliver training sessions in adherence with manuals and rigid training schedules Provide weekly training reports to the management as well as Business Units.Call:hidden_mobile,hidden_mobile,hidden_mobile/2/3, hidden_mobile

Keyskills :
tnattt

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Voice & Accent Process Trainer

Job Description

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