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Voice & Accent Trainer

2.00 to 4.00 Years   Mumbai City   24 Aug, 2023
Mehrwert Infotech Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    RequirementsAt least 4-5 years of relevant experience as a pre-process trainer, having conducted New Hire trainings on grammar and voice & accent.Must have conducted email, call or chat audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.)Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.No observable errors in grammar and pronunciations.Strong knowledge of English sounds (20 vowel and 24 consonant sounds), ways to correct sound corruptions, knowledge of major sound corruptions in people from different regionsInternational BPO experience is mandate.Education: Graduation MandatoryLocation: VikhroliShift Timings: US ShiftWeekly Off: 2 Rotational week offAge: Upto 35 Years

Keyskills :
selling skillscustomer servicecustomer relationshipvoice process

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