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voice and accent trainer

2.00 to 6.00 Years   Mumbai City   02 Dec, 2024
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job Summary:We are looking for a voice & accent coach to facilitate learners in acquiring knowledge, skills and competencies in improving voice competencies for US insurance/mortgage contact center. The role supports day to day training needs of the process through regular analysis, call monitoring, coaching, instructor-led training, content development and administrative duties.Job Responsibilities:
    • Floor Coaching
    • Instructor-Led classroom training
    • Stakeholder management
    • Content Development
    • Training need analysis
    • Training evaluation
    • Creation, Implementation and execution of training plan
    • Creation of daily, weekly, monthly reports
    • Creation of review dashboards
    Competency Requirement:
    • Excellent communication skills
    • Expert in Domain (Communication, Culture, Language)
    • Delivery Skills
    • Coaching Skills
    • MS Office
    • People Management
    • Content Development
    • Expert understanding of training procedures (TNA, Planning, Delivery, Content Development and Evaluation of training.

Keyskills :
tnatraining analysis

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